Hi Maureen, Thank you so much for sharing your feedback, and for being a returning customer — it truly means the world to us. We're sorry to hear that your River Organics Concealer didn't perform the way you hoped.
As a natural, organic formula, this concealer is crafted without the synthetic fillers and emollients found in conventional makeup — which means it can occasionally arrive or settle a little firmer than expected. A simple trick that works beautifully: add one or two drops of your favorite plant oil or facial oil directly to the product and mix gently — this softens and rejuvenates the formula while keeping it completely clean and skin-loving.
Please note that as with all of our makeup products, we're unable to accept returns or exchanges — however, we never want you to feel unsupported. Please reach out to us at [your email/contact link] and we'll be happy to offer guidance or help you find the best formula match for your skin.
We truly appreciate your loyalty and hope to earn back your confidence.