FAQ's

What are your shipping rates? All US orders ship free when your order total is $65.00 or more. Orders under $65.00 ship for a flat fee of $4.00-$10.00 per order (calculated at checkout). International orders to Canada are a flat rate of $16.00-$35.00 (calculated at checkout).
How soon will I receive my order? 2-5 business days for US orders and 6-10 days for orders to Canada. We ship via USPS or UPS. In stock items ship same day when order is placed by 2:00pm ET (Mon-Fri). Please contact us if you have any questions or requests regarding expedited shipping or specific shipment times when placing your order.
What is your return policy? We want you to be completely satisfied with your purchase from Elle and Willow! In the unlikely event that you aren't 100% happy, unworn/unused items with original tags attached will be accepted within 30 days. Refunds will be issued to your original form of payment in 1-2 days after receipt and inspection of your return. Return shipping address will be included with your order. Please note that any original shipping fees and/or return shipping fees are non-refundable. Please see our full return policy here.
Do you charge tax? There is a State sales tax charge of 6% on all applicable items shipping to Florida. The total charge when applicable will be noted in the checkout page and can be reviewed prior to placing your order.
Where are you located and Why should I purchase from Elle and Willow? Elle and Willow is a Women Owned business based on Florida's Gulf Coast. We hand select each item offered on our website with a focus on brands that share our same value, such as Ethically Made, USA Made, Hand Made, Eco-Friendly and Women Owned Companies whenever possible.
Questions? Contact us at 813-644-2083 or email us at shopelleandwillow@gmail.com. Mailing and returns address: 400 Sybelia Parkway, Maitland, FL 32751

Fantastic coverage

Fantastic coverage, silky finish, slight glow. I love the packaging too.

Lotus and Luna boho pants

Most comfortable pants ever! Shipping was really fast! Will be ordering more in other colors!

Thank you for your review Beth, we are thrilled to hear that you are happy with your purchase!

Goddess Bracelet

Beads are Smaller than I thought it would be other than that it’s great.

Hi Carolyn,
Thank you for taking the time to review your recent purchase.
I'm sorry to here that the Gemstone Beads were smaller than expected but I'm glad to here that you liked the Quartz Bracelet overall.
We will use your feedback to provide more measurement details in our product descriptions going forward.
Thank you again for your purchase and product review!
Krissi at Elle and Willow