FAQ's
- What are your shipping rates?  All US orders ship free when your order total is $65.00 or more. Orders under $65.00 ship for a flat fee of $6.00-$14.00 per order (calculated at checkout). International orders to Canada are a flat rate of $16.00-$35.00 (calculated at checkout).
- How soon will I receive my order? 2-5 business days for US orders and 6-10 days for orders to Canada. We ship via USPS or UPS. In stock items ship same day when order is placed by 2:00pm ET (Mon-Fri). Please contact us if you have any questions or requests regarding expedited shipping or specific shipment times when placing your order.
- What is your return policy? We want you to be completely satisfied with your purchase from Elle and Willow! In the unlikely event that you aren't 100% happy, unworn/unused items with original tags attached will be accepted within 30 days. Refunds will be issued to your original form of payment in 1-2 days after receipt and inspection of your return. Return shipping address will be included with your order. Please note that any original shipping fees and/or return shipping fees are non-refundable. Please see our full return policy here.
- Do you charge tax? There is a State sales tax charge of 6% on all applicable items shipping to Florida. The total charge when applicable will be noted in the checkout page and can be reviewed prior to placing your order.
- Where are you located and Why should I purchase from Elle and Willow?  Elle and Willow is a Women Owned business based on Florida's Gulf Coast. We hand select each item offered on our website with a focus on brands that share our same value, such as Ethically Made, USA Made, Hand Made, Eco-Friendly and Women Owned Companies whenever possible.
- Questions? Contact us at 813-644-2083 or email us at shopelleandwillow@gmail.com. Mailing and returns address: 400 Sybelia Parkway, Maitland, FL 32751
Let customers speak for us
from 13 reviewsBeautiful, fits well, as described!
Soft on the skin
Clean products
This is a thin cotton dress that's perfect for Texan summers! It's hard to find such cool breathable fabric in these hot hot states. Such a great mini dress! The dress is also much lighter in color in person. But the print is the same.
Received two of my favorite, hard to find bracelets quickly! They were packed well and with a hand written thank you too…would give ten stars if I could! ✨
I love this robe! Very nice quality! The print is beautiful and the larger pockets are a nice touch. My order was shipped fast and very nicely packaged.
I love this top. The fabric is soft & gorgeous. I love this brand!!!
I love the vibrant colors! I have several tops from this company & love, love love all of them. High quality!!
This candle has a surprisingly warm vanilla scent but is refreshing at the same time. Plus it burns really well!
Fantastic coverage, silky finish, slight glow. I love the packaging too.
Most comfortable pants ever! Shipping was really fast! Will be ordering more in other colors!
Krissi is such an authentic business owner, she’s really doing a lot of heart felt work to source products that are eco + body friendly. I tried a product that just didn’t quite work as expected and because of authentic communication the makers of the product and Krissi took the feedback as a really positive way to improve. It’s so rewarding in this day and age to have honest conversations especially through online experiences. I’m just here to cheer her and her business on!!! Thanks for being awesome Krissi đŸ’“ Alyssa
What customers think about the store
This store offers high-quality products with a focus on sustainability and eco-friendliness. Customers praise the comfortable fabrics, vibrant colors, and excellent customer service. The store receives positive feedback for its fast shipping, beautiful packagi... This store offers high-quality products with a focus on sustainability and eco-friendliness. Customers praise the comfortable fabrics, vibrant colors, and excellent customer service. The store receives positive feedback for its fast shipping, beautiful packaging, and authentic communication. Products like clothing, beauty items, and home goods are highly appreciated by buyers.
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