Does Elle and Willow accept returns?

In the unlikely event that you aren't 100% happy, unworn/unused items with original tags attached will be accepted within 30 days of the date of your order.

When will I receive a refund for my return?

Refunds for returned items will be issued to your original form of payment in 1-2 days after receipt and inspection of your return. Please note however, any original shipping and handling fees are non-refundable.

Does Elle and Willow offer self-serve returns?

You can also access self-serve returns through your customer account. Create an account here: https://shopify.com/60544418037/account

Are items that Elle and Willow sells handmade?

Please note most of the items we sell are sustainably artisan handmade therefore any variations are unique to each product.

Where are you located and Why should I purchase from Elle and Willow?

Elle and Willow is a Women Owned business based on Florida's Gulf Coast. We hand select each item offered on our website with a focus on brands that share our same value, such as Ethically Made, USA Made, Hand Made, Eco-Friendly and Women Owned Companies whenever possible.

FAQ's

What are your shipping rates? All US orders ship free when your order total is $65.00 or more. Orders under $65.00 ship for a flat fee of $6.00-$14.00 per order (calculated at checkout). International orders to Canada are a flat rate of $16.00-$35.00 (calculated at checkout).
How soon will I receive my order? 2-5 business days for US orders and 6-10 days for orders to Canada. We ship via USPS or UPS. In stock items ship same day when order is placed by 2:00pm ET (Mon-Fri). Please contact us if you have any questions or requests regarding expedited shipping or specific shipment times when placing your order.
What is your return policy? We want you to be completely satisfied with your purchase from Elle and Willow! In the unlikely event that you aren't 100% happy, unworn/unused items with original tags attached will be accepted within 30 days. Refunds will be issued to your original form of payment in 1-2 days after receipt and inspection of your return. Return shipping address will be included with your order. Please note that any original shipping fees and/or return shipping fees are non-refundable. Please see our full return policy here.
Do you charge tax? There is a State sales tax charge of 6% on all applicable items shipping to Florida. The total charge when applicable will be noted in the checkout page and can be reviewed prior to placing your order.
Where are you located and Why should I purchase from Elle and Willow? Elle and Willow is a Women Owned business based on Florida's Gulf Coast. We hand select each item offered on our website with a focus on brands that share our same value, such as Ethically Made, USA Made, Hand Made, Eco-Friendly and Women Owned Companies whenever possible.
Questions? Contact us at 813-644-2083 or email us at shopelleandwillow@gmail.com. Mailing and returns address: 400 Sybelia Parkway, Maitland, FL 32751